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Student Complaint Procedures

The complaint procedure is designed to assist students who have perception of unfair and/or unlawful treatment. A student is defined as any person enrolled full or part-time in credit or non-credit courses at the College. A complaint of unfair and/or unlawful treatment formally charged by a student against a College employee, in regard to the application of College rules, policies, procedures, and regulations, should be resolved without initiating the formal procedure if at all possible. This procedure does not supersede the policies set forth for grievances of discrimination, harassment, or grade appeals. Access to these policies is listed at the end of this document. Please note that it is generally beneficial to the student to discuss the problem with College personnel prior to filing a formal complaint. College personnel are available to advise students. Students should not hesitate to contact a faculty member, counselor, or any other College staff person.

Procedure

LEVEL 1

A complaint should be raised and resolved as quickly as possible. Within fifteen (15) business days following either the event which preceded the complaint, or within fifteen (15) business days of the time when the student reasonably should have gained knowledge of the issue, the College employee involved should be contacted by the student. A business day is defined as a Monday through Friday when the College is open. An attempt should be made to resolve the complaint informally. The first step is for the student to meet with the College employee involved. If the matter cannot be resolved, the student may file a written complaint within ten (10) business days following the verbal response from the College employee involved. The written complaint should be presented to the employee with notification of complaint being forwarded to the employee's supervisor. The written complaint should contain the following: A complete description of the complaint; any supporting documents; and, the redress (desired outcome) sought. An entire set of records should be assembled and maintained by the student. The person receiving the written complaint has ten (10) business days to reply to the student in writing.

LEVEL 2

If the student is not satisfied with the written response from the employee, he or she may appeal it to the appropriate supervisor within ten (10) business days. The student should forward copies of all correspondence and relevant documents from LEVEL 1, along with a cover letter, to the supervisor. The supervisor has ten (10) business days to adjudicate the matter and reply in writing to the student.

LEVEL 3

If the student is not satisfied with the written response from LEVEL 2, he or she may appeal to the appropriate Dean. This appeal must be made within ten (10) business days after the reply from LEVEL 2. The student should forward copies of all correspondence and relevant documents from LEVELS 1 and 2, along with a cover letter, to the Dean. The Dean has ten (10) business days to adjudicate the matter and reply in writing to the student.

LEVEL 4

If the student is not satisfied with the Dean's response, he or she may appeal to the College President within ten (10) business days after the reply from LEVEL 3. The student should forward copies of all correspondence and documentation from LEVELS 1, 2, and 3, along with a cover letter, to the President. The President will discuss the complaint with all concerned parties and adjudicate the issue within ten (10) business days after receipt of the correspondence. This decision will be final.

General Guidelines

The student filing a complaint may be accompanied by an advisor or representative of his/her choice and at the student's expense at any level of the procedure. The student may not be represented in these discussions by an attorney-at-law without prior written approval and Kentucky Community & Technical College System legal council also present.Revision of the deadlines for filing appeals and providing written responses may be made due to extenuating circumstances such as vacations, examinations, or illnesses. If the deadlines are changed by either party, the respective employee should inform the student of the receipt of the complaint and give an estimated date of the final reply.Copies of the Dean's decision will be sent to the appropriate College employees at LEVELS 1 and 2, and to the President.

For formal grievance procedures involving alleged discrimination or harassment, students should refer to the following websites: